Terms & Conditions

Terms & Conditions

General

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Earthfare (Archstone Ltd). Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to abide by these terms and conditions.

This site is owned and operated by Earthfare (Archstone Ltd) 45 High Street,Glastonbury, Somerset, BA6 9DS.

Orders

We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (insecure), or through our store. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

All orders are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you and advise you of the expected delivery date.

Distance Selling Regulations

You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or items personalised or made to your specification.

To cancel any item, you can e-mail, fax or write to us with your details and order number. You must take reasonable care of the items, retain all original packaging and must not use them. Goods must be returned to us within seven days of your notice to cancel. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost following receipt of the goods.

Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a full refund within thirty days of your notice to cancel.

Products, Prices & Content

Whilst every effort is made to ensure the appearance, colours and textures depicted on this website match as closely as possible those of the actual product, we are unable to guarantee that the images are always an accurate representation of the product. We would encourage our customers to always check for the accuracy of the images on the manufacturer’s website.

All prices are shown in pounds sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We would encourage our customers to always check the product label and/or the information in the manufacturer’s literature and/or on the manufacturer’s website.

Allergy and nutritional information is included to the best of our knowledge and belief. Allergy advice and product ingredients change from time to time. Products may be manufactured and/or packed in an environment where allergens may be present. We will clearly indicate this wherever possible.

Any information displayed on our website(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our website is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Earthfare until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & Complaints

We genuinely appreciate your feedback. If you wish to comment or complain about any aspect of your dealings with us please write to:

Earthfare, 45 High Street, Glastonbury, BA6 9DS

Tel: 01458 831004

Alternatively please use our ‘Contact Us’ page. We will endeavour to reply within five working days of receipt.

We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them or post them back to us.

Other important terms

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Age Restrictions Policy

We cannot by law sell alcoholic products or products containing alcohol to persons under the age of 18. Proof of ID may be requested on sales of alcohol via this Website. By placing an order for an alcoholic product using this Website you are confirming that you are aged 18 or over.

Please Note: It is illegal to buy alcoholic products or products containing alcohol if you are under the age of 18 or for someone else who is under the age of 18.

Copyright © The contents of this site and other publications from Earthfare are owned by or licensed to us or are used with permission of the owner. Reproduction strictly by permission only.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

How we may use your personal information

We will only use your personal information as set out in our privacy policy https://earthfare.co.uk/privacy-policy-2/