Emergency Home Delivery Service
We are open as normal and have been throughout the current situation, and our plan is to remain open. The team here have been amazing and are pulling together strongly – but we need your help so we can continue to provide this service to the community.
We are working hard on an Emergency Home Delivery Service to support those in our local community who are over 65, or those who are high risk and unable to shop themselves and have no one else to shop for them. This service will be up and running on our website very soon. It will have a limited range, though it will cover most product groups. We will not be able to order specifics in for you and will not be able to manage any substitutions or late add-ons to deliveries.
Geographically, this service will be for Glastonbury and Street, BA6 postcodes and any other addresses within four miles of the store. This will be clarified when you go through to pay and add your address and postcode. If you are within the areas cited above you will be given the option of having your order delivered or collecting it from the store, as we will be offering a Click and Collect option for those of you who might know someone who can come and pick your shopping up for you – though it would be easier for us if that someone could do the shopping in-store too 😉
We are not providing this service for convenience at this time, but for emergencies, so please only use it if you really need to. The shop is still open as usual so we will have to rely on volunteer delivery drivers, which means we will only be able to manage a relatively small number of deliveries and we want to ensure that those who genuinely qualify get the help they need. We will aim to deliver between 9.30am and 4.30pm each day, and although we will let you know which day to expect your delivery we will be unable to offer specific times … but hopefully that will work as everyone will be at home anyway 🙂
Please come in to the store and shop if you are able. We have an hour set aside for over 65s (between 8am and 9am Tuesday to Saturday), as well as for those who are higher risk or who do not find mobility easy. Also, please consider asking a friend or relative if they are able to come and shop for you. We are trying to provide the best possible service we can, but there is a limit to what we are able to do. So we ask you to please be mindful when ordering online.
Thank you for your understanding during this challenging time.
The Earthfare Team